Best Hiring Practices for Accountants: What Firms Should Look for in a New Hire
After years of hiring for both my own team and others, trial and error has taught me that resumes are not the best barometer of a candidate’s potential success. I’ve watched this problem worsen as more accounting firms turn to AI for initial candidate screening. The fundamental issue is that resumes focus heavily on technical skills, which tells only part of the story.
The Skills That Matter Most Can’t Be Taught
Many skills that candidates highlight on their resumes can be taught, which can be categorized as technical or hard skills. Every industry has its core technical requirements.
For accountants, technical requirements typically include GAAP knowledge, financial statement preparation, tax compliance, audit procedures, Excel proficiency, and familiarity with accounting software like QuickBooks, SAP, or Oracle. CPA certification, experience with SOX compliance, and knowledge of industry-specific regulations (such as FASB standards) are equally valuable.
While this knowledge is an essential baseline requirement in most accounting firms, most motivated accounting professionals can develop and expand these technical competencies through training and experience. The key question every hiring manager should consider is, which of these skills does the candidate already possess, and if not, how quickly and effectively can they learn it?
Between the Lines
Technical skills are essential, but for long-term success, soft skills are equally critical. Traits such as patience, confidence, empathy, resilience, and emotional intelligence rarely show up on a résumé.
In accounting roles, these soft skills translate as the patience to work through complex reconciliations, the confidence to question discrepancies and communicate findings to senior management, the ability to work effectively with difficult clients, and the resilience to maintain accuracy despite deadlines. Emotional intelligence is particularly valuable when accountants have unfavorable financial news to convey or sensitive audit findings to share.
Personality assessments have their place in the hiring process, but they should support—not replace—personal interactions. And it is obvious that evaluating a potential candidate’s soft skills does not eliminate the need to verify their technical abilities. The most effective hiring process gives equal weight to both.
Poor hiring decisions are rarely the result of deficiencies in skill. Most often, tension is created within teams or organizations due to interpersonal challenges, such as lack of teamwork, commitment, or empathy. Problematic relationships create far more disruption than gaps in expertise or technical knowledge.
So how can we discover and assess a candidate’s interpersonal abilities and character? Discuss specific situations candidates might encounter to gauge how they would handle real-world workplace situations. “How would you approach a situation where you discover a significant error in last quarter’s financial statements that have already been filed?” or “Describe how you would respond to pressure from a supervisor to make an aggressive accounting estimate that makes you uncomfortable?” These questions reveal both technical understanding and ethical judgment.
When Technical Skills Aren’t Enough
The collapse of Arthur Andersen in 2002 is a powerful reminder that character and ethical judgment are as important as technical expertise. At its peak, Arthur Andersen was one of the “Big Five” accounting firms, employing over 85,000 people in more than eighty countries, and generating revenues exceeding $9 billion annually. Its collapse after the Enron scandal, which employed fraudulent accounting practices to hide debt and inflate profits, became one of the most infamous corporate downfalls in history. Many of the accountants involved in the Enron scandal were highly skilled—they understood complex accounting rules and held strong credentials. But the firm’s culture prioritized revenue above ethics, and too few employees had the moral courage to push back.
The takeaway for today’s accounting firms is clear: hiring based only on technical skills—without evaluating ethical judgment, integrity, and courage—can lead to profound consequences. A staff accountant who flags suspicious entries or potential compliance issues is far more valuable than a technically skilled candidate who follows instructions without question.
Transforming Your Hiring Today
To improve your hiring outcomes, consider implementing these strategies:
- Treat resumes as conversation starters rather than decision-making tools
- Schedule longer interviews steered towards meaningful dialogue
- Create scenarios that reveal how candidates manage real workplace situations.
- While assessing technical capabilities, trust your instincts when it comes to overall social and cultural compatibility.
The accounting profession demands technical precision, strong ethical standards, and strong interpersonal skills. Balancing these factors in the hiring process enables a company to build teams that not only perform well operationally but also uphold the integrity that defines the accounting profession and the firm’s culture.
This material has been prepared for informational purposes only and is not intended to provide or be relied upon for legal or tax advice. If you have any specific legal or tax questions regarding this content or related issues, please consult with your professional legal or tax advisor.
